FREQUENTLY ASKED QUESTIONS

All of our accessories arrive in a satin dust bag and Roxy Jacenko Accessories gift box.

Please store your accessories in their satin dust bag to keep them clean whilst not being worn. Do not spray perfume onto jewellery directly. Please also be mindful not to wear pieces in the ocean, swimming pools or whilst showering, as this will affect the gold and silver colouring

We are constantly updating our stock to bring you the latest trends. If there is a style you loved and weren't able to purchase, be sure to sign up to our newsletter to be the first to know about new stock arrivals, or alternatively please get in touch with any special request.

An item available for pre-order gives you the opportunity to secure it before it is available to ship. Once the item arrives to our warehouse we will ship it directly to you. If your cart includes an item on pre-order, your order will be held until all items in your cart are available and you will receive them as one pack. Alternatively, if it is just the pre-ordered item you have purchased, as soon as it becomes available, it will be sent out to you.

Yes, we ship all over the world. With a flat shipping fee of $25.00 per order

When an accessory is on pre-order this means you can place an order for the item, however it will not ship until the expected shipping date. If you place an order with other items along with a pre order item, your entire order will not be shipped until the preorder item has arrived.

We do our best to make sure all parcels arrive as safely and quickly as possible. Please contact our customer service team with your email, order number and tracking number as soon as possible to ensure we can help you with this issue.

Unfortunately, as we pack and post orders daily we are unable to change or cancel orders once placed.
Please choose carefully as we do not offer refunds or exchanges due to change of mind. Products will only be refunded, credited or replaced if the product is damaged.
If this is the case please get in touch with us as soon as possible: roxy@sweatybettypr.com

Yes you may enter a PO box as your delivery address

Ensure you are signed up to our newsletter to be the first in the know regarding style release dates, pre-sales and promotions. You can also take a peep into the world of Roxy Jacenko Accessories by following Roxy's lnstagram, @roxyjacenko - think behind the scenes, photoshoots, styling and product updates!